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Ordering

METROLOGY & QUALITY SERVICES LTD 

UNIT 3, 24-26 BOULTON ROAD,
STEVENAGE,
Hertfordshire SG1 4QX 

Tel: 01438 900080 
Fax: 01438 318386

email: enquiries@mqs.co.uk

Web site: http://www.mqs.co.uk



Delivery

 
Metrology & Quality Services Ltd will execute your order promptly & deliver the goods via our designated carrier.
 
Items in stock will typically be dispatched within 2/3 days from receipt of the order
Should an item be out of stock you will be advised as to the expected delivery/ dispatch date by our sales team
 
The shipping charge is for delivery within the mainland of the United Kingdom but excluding the Highlands & Isles .
 
Shipping will be to your designated address & post code – a PO Box number cannot be accepted
 
The charge itself is based on the web price of the goods, however in some instances such as heavy or bulky consignments an additional surcharge may apply – you will be informed of this at the time of ordering by a member of our sales team
 
If delivery is outside the UK then you will be advised by telephone fax or email as to the delivery charge by one of our sales team .It will be necessary if you are within the European Union & you are Vat registered to provide us with your current Vat registration number – if it is not supplied or you are not Vat registered then you will be charged UK Vat at the designated rate as of the date of the transaction  
 
You must inspect the goods as soon as is reasonably possible after delivery & shall be within 7 days of the date of delivery give notice to Metrology & Quality Services in detail of :
 
[i] Any defect in the goods that is apparent on reasonable examination In this case MQS shall at our discretion, replace or refund the purchase price of the goods. In any event you must refuse to sign or accept the consignment if it shows signs of damage .
[ii] Any shortfall in goods delivered must be reported to Metrology & Quality Services Ltd & we at our discretion will deliver the missing items or refund the price of the undelivered product/s
If you fail to give us any such notice, the goods shall conclusively presumed to be in all respects in accordance with the order & free from apparent defects & you shall be deemed to have accepted the goods accordingly
 
 
 
 
Warranty
 
For goods purchased from Metrology & Quality Services Ltd : We warrant that if any product is defective it will be replaced or repaired at our discretion .This warrant is subject to a claim being made within 12 months  of the invoice date .The warranty shall not apply to any defect which arises from improper use, failure to follow the product instructions or any repair or modification made by you
I the event of you having a problem you should contact our sales team & obtain a Returns Notification – refer to Returns procedure
 
Cancellations
 
If you wish to cancel your online order you may do so.
For items in stock then provided the goods have not been shipped phone the sales team & we will cancel the order .Once the goods have been shipped the order cannot be cancelled , however you can return them for a refund /exchange as per below if you wish.
 
For non stock items providing we have received the cancellation instruction with 24 hours of the order no charge will be incurred , beyond this time we reserve the right to charge a cancellation fee dependant upon the fees charged by our supplier .
 
 
Refund & Returns
 
If you are dissatisfied with your goods for any reason you can return them for a refund or exchange
 
Metrology & Quality Services Ltd will accept returned goods for refund or exchange but however a handling charge will apply  -the sum credited /returned will be the invoiced total less the carriage charge & a 15% or £10 handling charge whichever is the greater
 
Before returning the goods you must contact Metrology & Quality Service Ltd [ see below ] for a Returns Authorization Number – It will be you responsibility to ensure the goods are returned safely ,. securely & at your expense . The goods must be returned within 10 days from receipt & must be received back in the as new condition complete with any manuals , warranty & in their original packaging in order that they are fit for resale. Failure to comply may incur a handling charge or us not accepting the goods back .
 
 
Return Address
 

METROLOGY & QUALITY SERVICES LTD 

UNIT 3, 24-26 BOULTON ROAD,
STEVENAGE,
Hertfordshire SG1 4QX 

Tel: 01438 900080 
Fax: 01438 318386

email: enquiries@mqs.co.uk

Web site: http://www.mqs.co.uk